Function | : | Operations Management |
Action Group | : | Customer Experience |
Key Action | : | Standardize return policies. Create a process to record/analyze all returns to discover how to reduce the costs. |
Key Code | : | OPRSRP |
Many of these articles are dead on point to the function at hand, but some are designed to get you thinking from "left field, right field" and just expand your imagination a bit. Enjoy!