"Successful people are successful because they form the habits of doing those things that failures don't like to do." ~ Albert Gray
Our policies, procedures, information technology and legal structure deliver the processes and information we need to maintain and grow our business with the highest level of profit possible. THINK: Yes or No?
Bookkeeping... Contract Management... Information Technology... Insurance... Internal Communication... Legal Compliance... Purchasing... Record Keeping...
Essentially, Administrative Management is about managing information. Information is central to all management processes.
Thus, the management of all kinds of information — whether paper based or computerized — is central to the effective running of organizations in today's competitive global marketplace.
While operations management tries to determine the best way to perform a job ("Best Practices",) those in the administrative management arena explore the possibilities of an ideal way (rule of thumb) to put all jobs together to best operate an organization.
Administrative management involves identifying, acquiring, allocating, and tracking all of the resources including human resource scheduling, payroll monitoring, training, insurance, equipment, services, and facilities needed to carry out the mission of the organization. This is the management team who keeps the organization operating smoothly and organizes the information technology (IT) and data services activities. Administrative personnel assume the task of supporting other departments and providing documentation organization, product, customer and sales support and general administrative support such as typing, editing, mailing and filing.
"To be successful, you must decide exactly what you want to accomplish, then resolve to pay the price to get it." ~ Bunker Hunt
Administration Management is all about data processing, general paperwork, business reporting and legal compliance such as making sure all licenses, government forms, agreements, etc. are all filed properly — both internally and externally. It is about creating systems to count stuff (inventory, pricing, cost controls, etc.) and making sure everything is as it is supposed to be by design and plan. Mostly, administrative management is about the useful flow of information... giving leaders, managers and team members the mission-critical information they need to make daily decisions.
It is the built-in capacity for a company to actually LEARN and REMEMBER things about customers, employees and management behavior... a very big deal in this age of information.
Many administrative processes are repetitive and require regularly review, such as inventory reports, pricing updates, advertising/customer analysis, etc. Administrative managers add value to the company by challenging the efficiency and reliability of procedures that have been running for a period of time... while striving to find continuing improvements... and as importantly... identifying and cutting out of date and redundant practices.
Again, once your business hits $1-2 million each year in sales you must recognize that the future success of your business is almost 100% predicated on this critical area of management. You can be great at the other 8, but if Ops management and Admin management are insufficient, you will die the death of a thousand cuts.
Clearly, delivering WOW customer products and services is dependent on the "learning organization" where INFORMATION is king.
Excellence At This Function Means You Can Say...
This Golden Function is composed of the following sub-functions and actions — things which must be done to guarantee your success.
See a weak spot or area of interest? Click on the action link to dive in and learn more. There's wealth of information behind each click!
|1.||ADKKAP||Manage and automate accounts payable to maximize use of internal cash while taking advantage of any payment discounts offered.|
|2.||ADKKAR||Automate accounts receivable to ensure full payment of all accounts and quickest receipt of payments due.|
|3.||ADKKCC||Review and implement improved policy to reduce bad debts and collections while improving new credit application processes.|
|4.||ADKKDC||Determine and initiate least costly procedure for collecting debts and non-payments.|
|5.||ADKKIB||Automate invoice/billing and integrate with all other business functions related to invoice.|
|6.||ADKKPM||Establish a process to review and approve purchasing prices, terms and decisions made on all company expenses.|
|7.||ADKKPR||Automate or outsource payroll and integrate data with all other financial functions.|
|8.||ADKKRM||Review and implement improved standards of managing credit risk of new credit applications.|
|1.||ADTMCM||Standardize and systematize the admin management and supervision of the work flow of all contracts made with customers.|
|1.||ADITBI||Examine and monitor the business intelligence by identifying, extracting, and analyzing business data, such as sales revenue.|
|2.||ADITBS||Develop a system for mining new information from old sources, both internal and external.|
|3.||ADITCA||Use computer applications and "gold mining" software to analyize, review all statisics for the company's business.|
|4.||ADITCM||Develop an organized storage area for company documents, and other content, that relates to the business.|
|5.||ADITCS||Ensure all business data has a secure protection from any fraud or theft of information.|
|6.||ADITDA||Hire an outside service to maintain and secure the data for my company.|
|7.||ADITDD||Review the computer data before making long or short term management decisions.|
|8.||ADITHE||Hire a coach, mentor, expert, consultant or company to help perform this function.|
|9.||ADITIM||Hire a company to oversee the collected computer data.|
|10.||ADITIS||Develop systems to hold and calculate data information to help with business decisions.|
|11.||ADITOA||Our company needs to have the computer machinery and software to digitally create, collect, store, manipulate, and relay office information.|
|12.||ADITSM||Create new inititaves to manage business-critical information through technology systems.|
|13.||ADITTD||Hire a consultant or company to procure, install, and test hardware, software, and communications components for new software.|
|1.||ADINBI||Perform annual review of all business insurance policies with assistance of insurance consultant/agents.|
|2.||ADINII||Perform annual review of all business interruption insurance policies with assistance of insurance consultant/agents.|
|3.||ADINKI||Perform annual review of all key person insurance policies with assistance of insurance consultant/agents.|
|4.||ADINLI||Perform annual review of all liability insurance policies with assistance of insurance consultant/agents.|
|5.||ADINPI||Perform annual review of all property insurance policies with assistance of insurance consultant/agents.|
|6.||ADINUC||Perform annual review of unemployment compensation insurance with assistance of insurance consultant/agents.|
|7.||ADINWC||Perform annual review of workman's compensation insurance policies with assistance of insurance consultant/agents.|
|1.||ADTMIC||Review and improve all internal company communications for efficiency, timeliness and necessity.|
|1.||ADLCAU||Monitor and resolve any open IRS audit disputes.|
|2.||ADLCBB||Review any current bond requirements for compliance, premiums paid and length of remaining term.|
|3.||ADLCBL||Obtain or renew all business license requirements.|
|4.||ADLCCT||Perform thorough review to confirm all company patents, copyrights and trademarks have been submitted and approved.|
|5.||ADLCFR||Perform thorough review to confirm compliance with all federal regulations.|
|6.||ADLCIR||Perform thorough review to confirm compliance with all industry regulations.|
|7.||ADLCJP||Perform thorough review to confirm all company inventions/intellectual property is properly registered and protected.|
|8.||ADLCLB||Perform thorough review to confirm compliance with all environment laws.|
|9.||ADLCLO||Perform thorough review to confirm company is compliant with all consumer law regulations.|
|10.||ADLCLP||Perform thorough review to confirm all required registrations license and permits to operate are current.|
|11.||ADLCLR||Review legal services and responsibilities to ensure sufficient legal counsel while minimizing legal expense.|
|12.||ADLCPL||Review all products and services with appropriate production management and legal opinion to cover potential product liability.|
|13.||ADLCSL||Perform thorough review to confirm company is in compliance with all local and state regulations.|
|14.||ADLCTF||Establish year long calendar that automates notices to appropriate personnel of timely filings of required regulatory reports.|
|15.||ADLCTS||Review current policy for protecting company trade secrets, non-disclosures and non-compete provisions.|
|1.||ADPUGP||Increase sales by pursuing government contracts for products/services.|
|2.||ADPUJI||Develop a "Just In Time Inventory Control System" to eliminate waste, improve turn times and gain the most value out of the inventory.|
|3.||ADPUOS||Create an Administrative Manager Review to monitor office supply expense on a monthly basis.|
|4.||ADPUSR||Review all on-going vendor and supplier relationships to confirm or obtain best pricing and terms possible on future purchases.|
|1.||ADRKER||Create an Administrative Management Review who is responsible for expense controls from repairs to shrink.|
|2.||ADRKKR||Create/review all recording keeping processes. Automate. Streamline. Improve. Integrate. Analyze. Reduce or delete.|
|3.||ADRKMM||Develop and update Administrative Manual for all administrative responsibilities, activities and processes.|
|4.||ADRKRM||Create a system to monitor and record vital stats so our company has the correct data for decision making.|