Ryla is a simple story about producing extraordinary results.

Ryla's founder is a gentleman named Mark Wilson, who at one time was employed as a Vice President at one of Dun & Bradstreets call centers. When that company decided to outsource its call centers in the year 2001, Mark convinced Dun & Bradstreet to award him the contract. By 2009, Wilson's new company, Ryla Inc., had grown to 2500 full time employees and achieved over 400% revenue growth!

Mark started the Ryla enterprise just one month after the "September 11th" attack on the World Trade Center. In that time of wild uncertainty, starting a new business might not have seemed promising, but Mark understood that life has to go on. There will always be hard times and disasters that can get in the way of living life successfully. He could choose to be positive and move forward, or he could choose to stay stuck in fear and uncertainty and play it safe as an employee.

Mark chose to recruit a good team, and then he and his team developed a plan and grew Ryla, Inc. into a company with a revenue of $100 million dollars in 2009! Mark was recently named as Ernst & Young Entrepreneur Of The Year Southeast Regional finalist, and Ryla has been listed 3 consecutive years as one of the nation's fastest growing companies on the Inc. 500 list.

So what is Ryla Inc., and what do they do there?

Ryla is a leading call center that has proven their expertise in customer contact solutions and business process outsourcing. One of their biggest customers is Verizon. They specialize in providing call center outsourcing and outbound call center services for organizations that require excellent interactions every time a call takes place.

Ryla delivers both ongoing and on-demand contact center services to meet each client's business goals. These might include anything from dealing with a crisis response support to seasonal retail support, or even political support. They are unique because when a client comes calling, they can begin calling for the client within days instead of weeks or months, which is the industry norm.

Not only does Ryla perform outstanding results for their clients, but they also provide fantastic work conditions for their call center employees. They have managed to retain more than 70% of their employees long term, which is really saying something for a company in an industry that has a normal employee retention rate of less than 23%.

So there you have it. A normal every day kind of guy, starting a regular, non-spectacular business, but doing it in a way that creates exceptional results and extraordinary profits!

Solid Gold Performance...

Is that when you are in a business that succeeds by talking to people on the phone, some of whom are impolite, sarcastic, rude, ignorant, nasty and mean. This is only possible after a company has established a true commitment to a Mission of achieving a clearly defined value called customer service.

How Did Ryla Become a Gold Mine? By Superior:

Operations...     Talent...     Administrative Management...

Click on Function... Insert a Do It in your Strategic Plan... then Just DO IT!

Your Thoughts and Observations...

"Progress is the product of human agency. Things get better because we make them better. Things go wrong when we get too comfortable, when we fail to take risks or seize opportunities. " ~ Susan Rice